Accessibility statement

We aim to provide equal access to public housing information and secure portal services. We use the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as a design and testing reference while continuing to test and improve the experience. This statement describes an ongoing effort, not a claim that every page or third-party service is free of barriers.

Accessibility help is separate from the rental decision process. Asking for help using the site or requesting a reasonable accommodation will not be treated as a negative application factor.

The portal is designed to support:

• keyboard navigation and visible keyboard focus;
• semantic headings, landmarks, labels, and status announcements;
• text descriptions for meaningful property photographs;
• text and icons in addition to color for important status information;
• responsive layouts and zoom on phones, tablets, and desktop screens;
• reduced motion preferences where animation is used;
• clear form instructions, error summaries, and saved progress; and
• one shared sign-in route that directs residents and staff appropriately.

We review key public, application, authentication, staff, and resident paths with automated checks and keyboard/browser testing. Human feedback remains essential because automated tools cannot identify every barrier.

Community websites, tenant-screening pages, maps, email clients, and other linked services are operated by third parties and may not provide the same accessibility features. Contact us if one of those services blocks a required housing step so an alternative can be discussed.

Some property or resident documents may originate outside the portal. If a document is not usable with assistive technology, request an accessible version through the relevant property contact.

Use the accessibility support instructions and include, if possible:

• the page address and the task you were trying to complete;
• a short description of what happened;
• the browser, device, and assistive technology involved; and
• your preferred way to receive a response.

Do not include passwords, Social Security numbers, medical records, or other sensitive documents in an ordinary support message.

If you need an alternative format, communication aid, help completing a process, or another disability-related change, contact the community involved. A request can be made orally or in writing and does not require special legal wording.

Disability-related housing requests are handled under the separate reasonable-accommodation process. Do not place medical details in the general rental application.

The U.S. Department of Justice explains why accessible websites matter and offers practical guidance in Guidance on Web Accessibility and the ADA. Fair-housing accommodation information is available through our Fair Housing statement and HUD.

Questions about this statement can be directed through the support center.